Posts Tagged ‘Services’

Packaging Services completes Bosch’s system competence

Customized services for all maintenance strategies
A comprehensive range of services to improve machine efficiency and productivity completes Bosch’s system and line competence. The focus at interpack 2017 is on solutions for preventive maintenance as well as services to eliminate unwanted machine conditions as quickly as possible. …more


Extended Technical Training for service technicians

More than a win-win situation

“(Too) many cooks…make the best soup” is how the well-known proverb should read in this specific case. In the new Extended Technical Training (ETT), Bosch service experts successfully cooperate with several Bosch sites and customers to identify improvement possibilities at customer’s machine park and to train service technicians in actual production conditions – both internally and at the customer’s premises. …more




New regional service hub for Latin America

Service Hub Latin America

Bosch Packaging Technology has expanded its after-sales services support in Latin America. The newly established regional service hub has taken up operations in São Paulo, Brazil. Bosch has a base of approximately 3,000 machines installed in this market. Many customers have their production sites in Brazil. “Bosch has already been present with service engineers in Latin America for several years,” Michel Jemael, head of services of Bosch Packaging Technology in Brazil, explained. …more


Customer satisfaction survey 2014: How you rate our service

Customer satisfaction survey 2014

Customer satisfaction has been our number one priority ever since. A key contributor is the after-sales service. We depend on your feedback to continuously optimize our services. That is why in October 2014 we have asked 1,800 Bosch Packaging Services customers from all over the world for the sixth time to give their evaluation. …more


Bosch raises the bar for OEE

OEE Consulting Cadbury

The Coolock factory of Mondelēz Ireland depends on smooth processes and a continuous flow of production for its Cadbury Flake bars. “Performance was not consistent across all machines,” explains David Lindsay, production engineering manager at the site in Coolock, Ireland. “We worked on the Bosch packaging line ourselves but productivity was still not meeting our expectations. That’s when we decided to enter into a partnership with the Bosch team to address the issues.” …more


“Local is the magic word”

Walter Haecki

After four years in China, Walter Häcki returned to his Swiss homeland just over one year ago to take over the management of Bosch Packaging Services. Pack insights spoke with him about this eventful year and about his future plans for the after-sales service. …more




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