Posts Tagged ‘Digitization’

Service in times of bits and bytes

Whoever talks to the service experts at Bosch Packaging Technology today communicates digitally and globally. The shift from analog to bits and bytes has not only changed communication between service employees and customers. In the course of digitization, the company has modernized and expanded its entire service portfolio – and has reinvented itself to a certain extent. Timo Reu, Senior Sales Manager at Bosch Packaging Services, explains what this means for the service portfolio, customers and employees. …more

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