Services


New regional service hub for Latin America

Service Hub Latin America

Bosch Packaging Technology has expanded its after-sales services support in Latin America. The newly established regional service hub has taken up operations in São Paulo, Brazil. Bosch has a base of approximately 3,000 machines installed in this market. Many customers have their production sites in Brazil. “Bosch has already been present with service engineers in Latin America for several years,” Michel Jemael, head of services of Bosch Packaging Technology in Brazil, explained. …more


Customized solution for high counterfeit protection

Track & Trace

Counterfeit drugs are an increasing threat to both patients and the pharmaceutical industry worldwide. Authorities around the world have issued new guidelines in the fight against pharmaceutical counterfeiters. To achieve an even better counterfeit protection, LTS Lohmann Therapie-Systeme AG and Bosch decided to implement an improved product coding. The manufacturer and developer of transdermal therapeutic systems received customer orders for the production and packaging of active ingredient patches. Data matrix codes had to be applied onto the packaging according to the drop-on-demand printing process. …more


Customer satisfaction survey 2014: How you rate our service

Customer satisfaction survey 2014

Customer satisfaction has been our number one priority ever since. A key contributor is the after-sales service. We depend on your feedback to continuously optimize our services. That is why in October 2014 we have asked 1,800 Bosch Packaging Services customers from all over the world for the sixth time to give their evaluation. …more





24/7 Spare Parts Ordering with E-Portal

E-Portal

E-Portal is the online spare parts information and ordering platform from Bosch Packaging Services that contains customer-specific spare parts information based on historical consumption. It simplifies the ordering process and increases the efficiency of your spare parts logistics 24/7. …more


Bosch raises the bar for OEE

OEE Consulting Cadbury

The Coolock factory of Mondelēz Ireland depends on smooth processes and a continuous flow of production for its Cadbury Flake bars. “Performance was not consistent across all machines,” explains David Lindsay, production engineering manager at the site in Coolock, Ireland. “We worked on the Bosch packaging line ourselves but productivity was still not meeting our expectations. That’s when we decided to enter into a partnership with the Bosch team to address the issues.” …more



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