Services

Bosch introduces new Remote Service Portal

Remote Service Portal

The portal provides a safe data connection between customer machines and Bosch experts to support customers fast and efficiently all over the world. The remote access is for instance suited for machine set-up, the preparation of field service visits, remote diagnostics, troubleshooting in case of machinery downtime, or software updates. …more


Replacing or modernizing?

In many cases it is worth considering a modernization of existing machines – especially when they are no longer state-of-the-art, while still achieving a good overall performance. This was also true for Takeda Brasil, a pharmaceutical manufacturer located at Jaguariúna, who decided to upgrade its Premier Coater 500 of the Bosch product brand Manesty. …more



New regional service hub for Latin America

Service Hub Latin America

Bosch Packaging Technology has expanded its after-sales services support in Latin America. The newly established regional service hub has taken up operations in São Paulo, Brazil. Bosch has a base of approximately 3,000 machines installed in this market. Many customers have their production sites in Brazil. “Bosch has already been present with service engineers in Latin America for several years,” Michel Jemael, head of services of Bosch Packaging Technology in Brazil, explained. …more


Customized solution for high counterfeit protection

Track & Trace

Counterfeit drugs are an increasing threat to both patients and the pharmaceutical industry worldwide. Authorities around the world have issued new guidelines in the fight against pharmaceutical counterfeiters. To achieve an even better counterfeit protection, LTS Lohmann Therapie-Systeme AG and Bosch decided to implement an improved product coding. The manufacturer and developer of transdermal therapeutic systems received customer orders for the production and packaging of active ingredient patches. Data matrix codes had to be applied onto the packaging according to the drop-on-demand printing process. …more


Customer satisfaction survey 2014: How you rate our service

Customer satisfaction survey 2014

Customer satisfaction has been our number one priority ever since. A key contributor is the after-sales service. We depend on your feedback to continuously optimize our services. That is why in October 2014 we have asked 1,800 Bosch Packaging Services customers from all over the world for the sixth time to give their evaluation. …more





24/7 Spare Parts Ordering with E-Portal

E-Portal

E-Portal is the online spare parts information and ordering platform from Bosch Packaging Services that contains customer-specific spare parts information based on historical consumption. It simplifies the ordering process and increases the efficiency of your spare parts logistics 24/7. …more


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