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Customer satisfaction survey 2014: How you rate our service

Customer satisfaction survey 2014

Customer satisfaction has been our number one priority ever since. A key contributor is the after-sales service. We depend on your feedback to continuously optimize our services. That is why in October 2014 we have asked 1,800 Bosch Packaging Services customers from all over the world for the sixth time to give their evaluation. The survey results show: 79 percent of participants are generally satisfied or even very satisfied with the Bosch service. This is particularly true for the friendly provision of advice by our employees, the technical know-how, their willingness to help and the quality of work of our service technicians. You were equally positive about the expertise of Bosch Packaging Services in modernization projects and the quality of our spare parts.

 

Fulfilling optimization potential
The survey also shows that we do not realize our full potential in specific areas yet. Although satisfaction with our response and delivery times has slightly improved, we do see the need of immediate action in this field. We will therefore further optimize our internal processes in the coming years to be able to react even quicker and more flexible to your inquiries. This also includes our local presence combined with offering the best possible service.

 

Thank you for your participation
We would like to thank all survey participants. We are grateful for your feedback and will utilize your suggestions to further optimize our portfolio – to offer you services that correspond even better to your needs. We will be happy to carry on assisting you as a competent partner regarding any service inquiries in the future.

 

Contact
Diane Auer
Marketing Manager
phone:  +41 58 674-7344
email: diane.auer@bosch.com

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